Roadmap

A living list of what the team wants to build next — not a committed timeline. Status tags:

• Planned — scoped, on the near-term list.
• Exploring — we agree it's worth doing, still figuring out the approach.
• Idea — worth considering, not yet scoped.

Have an opinion or a use case for any of these? Open a Discussion or an Issue.

Channels

• Instagram DM — Planned. Already has icons/copy in the Channels page and is documented as upcoming (see WhatsApp & web chat); no connection flow or router behind it yet.
• Facebook Messenger — Planned. Same status as Instagram DM.
• Telegram — Idea.
• SMS / RCS — Idea. Useful for agencies whose clients' customers don't use WhatsApp or Messenger.

Voice

• Voice agents on WhatsApp — Exploring. Agents already transcribe incoming voice notes (audio recognition); replying with a spoken voice note (text-to-speech) instead of text-only is the natural next step.
• Inbound/outbound phone calls — Exploring. A telephony channel (e.g. via a provider like Twilio) so an agent can answer or place real phone calls, not just chat channels.
• Real-time voice in the web widget — Idea. Let a website visitor talk to the agent with their microphone instead of typing.

Agency operations

• Team roles & invites — Idea. Today an agency has the admin account created at registration; inviting teammates with scoped permissions (e.g. an operator role that can't touch billing or provider keys) isn't there yet.
• Proactive / scheduled messaging — Idea. Reminders, appointment confirmations, broadcast campaigns — sending the first message instead of only replying.
• First-class booking/calendar tool — Idea. Custom HTTP/MCP tools already let an agent call any API (see Custom tools), but a built-in calendar/booking integration would save every agency wiring the same thing themselves.
• Agent-to-agent handoff — Idea. A front-desk agent that routes a conversation to a specialist agent (billing, support, sales) instead of one agent trying to do everything.
• Deeper conversation analytics — Idea. Beyond the current clients/agents/conversations/tokens metrics: tagging, search, and quality signals (e.g. CSAT) across the Inbox.

Platform

• Usage-based billing for Voysse Cloud — Exploring. The self-hosted product stays bring-your-own-key (see AI providers); Cloud needs real plan enforcement on top of the token usage already tracked per agent/model.
• Agent template marketplace — Idea. The new-agent wizard already ships a handful of starter templates; a shareable, community-contributed gallery is a natural extension.
• More dashboard languages — Idea. The i18n system supports English and Spanish today; adding a language is mostly translation work, not architecture work.